Need Help? Let's Sort It Out.

Whether you have a question before booking, need help managing an existing reservation, or just want advice on which Thousand Islands sailing suits your day — our support team is here for you. We handle every question placed through our website, with no runaround and no bouncing between departments.

• Booking confirmation: If you have not received your confirmation email, check your spam folder first, then contact us and we will resend it right away.
• Date changes: Want to move your cruise to a different day? Email us with your booking reference and preferred new sailing date.
• Group bookings: For groups of 20 or more, and for private charters, contact us directly so we can arrange the best departure.
• Accessibility: Main decks are accessible. Tell us about mobility devices or dietary needs in advance and we will pass it to the crew.

With Ticket Assurance, Cancellation and Rescheduling up to 24 hours before the scheduled cruise. Otherwise Rescheduling up to 72 hours in advance. Bookings without Ticket Assurance are non-refundable.

If a sailing is cancelled by the operator for weather or safety reasons, you are offered a rebooking or a full refund of the ticket price.

Questions about sailing times, accessibility, group rates for 20 or more, or a private charter? Send the details and we will come back to you with options.